Pak Game Privacy Policy – Pakistan Online Betting Platform

Pak game operates the online betting and gaming platform available at pakgame.wine. For the purposes of this Privacy Policy, "pak game", "we", "us" and "our" refer to the legal entity responsible for operating the platform. "You" refers to any individual who accesses, registers on, or uses pak game in any capacity.

Pak game is the data controller responsible for your personal information — meaning we determine what data is collected, how it is used, and how long it is kept. This Privacy Policy applies to all services offered through pakgame.wine, including sports betting, cricket betting, football betting, Teen Patti, crash games, esports betting, the VIP Club, and all customer support communications.

If you have any questions about how pak game handles your personal data that are not answered in this policy, contact us at support@pakgame.wine and our data team will respond within 48 hours.

Pak game collects personal information in the following categories. The specific data collected depends on how you interact with the platform and what services you use.

Pak game does not collect or process sensitive personal data such as biometric information, racial or ethnic origin, political opinions, or religious beliefs. We do not require any information of this nature at any point during account registration or verification.

Pak game collects your personal data through the following channels:

• Direct from you: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or update your account settings, you provide data directly to pak game.
• Automatically during platform use: When you visit pakgame.wine, our systems automatically log technical data including your IP address, device and browser information, pages visited, and session duration. This happens on every visit, whether or not you are logged in.
• Payment processors: When you make a deposit or withdrawal through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or a card payment, the relevant payment processor shares transaction confirmation data with pak game. We receive confirmation that a transaction was completed along with a transaction reference — we do not receive your full payment credentials from the processor.
• Anti-fraud and AML services: Pak game uses third-party identity verification and anti-money laundering services as required by applicable regulations. These services may process your identity documents and cross-reference them against official records to confirm their validity.
• Cookies and tracking technologies: As described in Section 7, pak game uses cookies and similar technologies on its website to support platform functionality and to understand how the platform is being used.

Pak game uses your personal data for the following specific purposes:

Running Your Account

Your identity and contact data is used to create and maintain your pak game account, verify that you meet eligibility requirements, and communicate with you about your account — including transaction confirmations, security alerts, and important policy updates. Without this data, it is not possible to operate an account on pak game.

Processing Deposits and Withdrawals

Financial data and identity data are used to process your deposits and withdrawals accurately, match payments to the correct account, and comply with anti-money laundering regulations that require us to verify the source of funds for significant transactions. This is a legal requirement — pak game cannot process withdrawals without completing identity verification where required.

Responsible Gaming Monitoring

Pak game uses your account activity data — including betting frequency, deposit patterns, session lengths and use of responsible gaming tools — to monitor for signs of problematic gambling behaviour. Where monitoring identifies a pattern of concern, pak game may reach out to offer support resources or apply protective limits. This use of your data is in your direct interest and forms part of pak game's responsible gaming obligations.

Platform Improvement

Aggregated and anonymised data about how the pak game platform is used — which games are most popular, how long sessions typically last, which pages are visited most often — is used to improve the platform over time. This data is not linked to individual accounts in any analysis used for product development.

Security and Fraud Prevention

Technical data including IP addresses, device fingerprints and session logs is used to identify and prevent fraudulent activity, detect unauthorised account access, and protect both individual accounts and the integrity of the platform as a whole.

Marketing Communications

If you have opted in to marketing communications, pak game uses your contact data and preference data to send you promotional offers, bonus announcements, and relevant product updates. Section 12 of this policy explains how to manage or withdraw marketing consent at any time.

Pak game processes your personal data on one or more of the following legal bases depending on the specific processing activity:

• Contractual necessity: Most core processing activities — account management, payment processing, customer support — are necessary to perform the contract between you and pak game. Without this processing, pak game cannot provide the services you have signed up for.
• Legal obligation: Identity verification, transaction record-keeping, and anti-money laundering reporting are required by applicable law. Pak game has no discretion over whether to carry out this processing.
• Legitimate interests: Fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring are carried out on the basis of pak game's legitimate interests in operating a safe and fair platform. These interests do not override your fundamental data rights.
• Consent: Marketing communications and optional cookies are processed only where you have given clear, informed consent. You can withdraw consent at any time as described in this policy.

Pak game shares your personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, participating banks (for IBFT), and card networks (Visa, Mastercard) receive the data necessary to process your specific transaction. These providers are bound by their own privacy obligations and applicable financial regulations.
• Identity verification providers: KYC and AML service providers receive identity documents and the information necessary to verify your identity and screen against relevant databases. These providers are contractually bound to process data only for the purpose of verification on pak game's behalf.
• Game software providers: Third-party game studios whose games appear on pak game may receive anonymised session data to support fair game auditing and technical support. No personally identifiable information is shared with game providers without your knowledge.
• Customer support tools: Pak game uses customer support software to manage live chat and email communications. Support communications, including your contact details and account reference, are processed within these tools by pak game's own support team.
• Regulatory and law enforcement authorities: Pak game is required by law to share certain information with relevant authorities including financial intelligence units when required for anti-money laundering compliance or in response to a lawful authority request. Pak game cannot notify you of such disclosures in all circumstances where doing so would compromise a regulatory investigation.

Pak game uses cookies and similar technologies on its website. Cookies are small text files placed on your device when you visit a website. They serve different purposes and you have control over non-essential cookies.

Types of Cookies Used

• Essential cookies: Required for the platform to function. These maintain your login session, remember your language preference, and support the bet slip and payment flow. These cannot be turned off without breaking the platform.
• Analytics cookies: Used by pak game to understand how the platform is being used — which pages are visited most, where users drop off, and how long sessions last. This data is aggregated and anonymised. Analytics cookies are set only with your consent.
• Functional cookies: Remember preferences like your preferred sports market view, notification settings and interface layout between sessions. These improve your experience but are not essential. They are set with your consent.

When you visit pakgame.wine for the first time, a cookie consent notice gives you the choice to accept or decline non-essential cookies. You can update your cookie preferences at any time through the cookie settings link in the website footer. Note that disabling essential cookies will prevent you from logging in or placing bets.

Pak game does not use third-party advertising cookies and does not participate in any cross-site behavioural advertising networks. Your browsing history on pak game is not shared with advertisers.

Pak game retains your personal data for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The main retention periods are as follows:

• Active account data — retained throughout the period your account is open and active.
• Account data after closure — retained for 5 years following account closure to satisfy regulatory obligations, handle potential disputes, and comply with applicable financial record-keeping requirements.
• Transaction records — deposit and withdrawal records are retained for 7 years as required by anti-money laundering regulations applicable to financial service providers.
• Customer support communications — retained for 3 years after the last communication, to allow reference for dispute resolution and quality assurance.
• Technical logs (IP addresses, session data) — retained for 12 months for security monitoring purposes, after which they are deleted or fully anonymised.
• Marketing consent records — retained for as long as your consent remains active plus 3 years after withdrawal, to demonstrate that marketing was carried out with valid consent.

Data that has passed its retention period is deleted using secure deletion methods. Where data cannot be immediately deleted due to backup architecture, it is isolated from active processing and scheduled for deletion at the next regular backup cycle.

Pak game takes the security of your personal data seriously and maintains technical and organisational measures appropriate to the sensitivity of the data held. The primary security measures in place include:

• TLS encryption on all data transmitted between your device and pak game's servers.
• At-rest encryption for stored personal data, identity documents and financial records.
• Access controls that restrict access to personal data to pak game staff who need it to perform their specific role. Access is logged and audited.
• Two-factor authentication required for all pak game staff with access to user data systems.
• Regular security audits and penetration testing conducted by independent third-party security firms.
• Firewall and intrusion detection systems monitoring for unusual access patterns and potential threats in real time.

No system is completely immune to security incidents. In the event of a breach affecting your personal data, pak game will notify you by the email address on your account within 72 hours of becoming aware, explaining what happened, what data was involved, what steps are being taken, and what you can do to protect yourself.

You have a number of rights over the personal data pak game holds about you. These rights can be exercised by contacting support@pakgame.wine with the subject line "Data Rights Request" and your account registered mobile number for verification.

Pak game is strictly intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the registration and KYC process precisely to prevent minors from accessing the platform.

If pak game discovers that an account has been registered by or on behalf of a person under 18, that account will be closed immediately and any deposits made to it will be returned to the payment method used. No winnings will be paid out from an account that should not have been created.

If you are a parent or guardian and have reason to believe a minor has registered on pak game, contact support@pakgame.wine immediately with the account details. We will investigate and act promptly.

Pak game sends marketing communications — promotional offers, bonus announcements, new game notifications and similar — only to account holders who have opted in to receive them. You can manage your marketing preferences at any time through your account notification settings or by contacting support.

Withdrawing marketing consent does not affect your access to pak game or any benefits available to your account, including VIP Club rewards and cashback. You will still receive transactional communications — such as deposit confirmations, withdrawal notifications and security alerts — regardless of your marketing preferences, because these are necessary for account management rather than promotional in nature.

Pak game does not share your contact details with third parties for their own marketing purposes. Any promotional communication you receive will come from pak game directly, not from affiliated brands or third-party advertisers.

Pak game reviews and updates this Privacy Policy periodically to reflect changes in how the platform operates, changes in applicable law, or changes in the services we offer. When we make material changes — changes that affect how your data is used in a meaningful way — we will notify you by in-app notification and/or by email to your registered address before the changes take effect.

Minor or clarificatory updates — such as correcting a typo, updating contact details, or improving the clarity of an existing explanation without changing the underlying practice — will be made without advance notice, though the "last updated" date at the top of the policy will always reflect the most recent revision.

Your continued use of pak game after a policy update takes effect constitutes acceptance of the revised policy. If you do not agree with any update, you can close your account before the effective date and withdraw your balance.

If you have any questions about how pak game collects, uses or protects your personal data, or if you wish to exercise any of your data rights described in Section 10, please contact us using the details below:

• Email: support@pakgame.wine — use the subject line "Privacy Policy" or "Data Rights Request" so your query reaches the right team.
• Live Chat: Available 24/7 through your pak game account. For data rights requests, email is preferred to ensure a proper written record is created.

Pak game will acknowledge all privacy-related enquiries within 48 hours and provide a full response within 14 days. For complex data access requests involving large amounts of historical data, we may request an additional 14-day extension and will inform you if this is the case.